Shipping Policy
Last updated: October 5, 2026
This policy explains how J & A Elite Sciences processes, ships, and handles orders. By placing an order you agree to the terms below, together with our Terms and Conditions.
Processing1 to 2 business days after payment is confirmed
DeliveryShipped by USPS with tracking
Shipping cost$10 flat rate. Free on orders of $200 or more
Order processing
Orders are prepared for shipment after payment has been received and confirmed. Payment instructions are provided after you place your order from your account. Orders placed on weekends or holidays are processed on the next business day. Processing time is separate from transit time.
Where we ship
We ship to all 50 U.S. states. It is the buyer's responsibility to make sure the products may be received at the delivery address.
Shipping cost
Shipping is a flat rate of $10 per order. Orders of $200 or more ship free within the United States.
Carriers and delivery times
Orders ship by USPS, and every shipment includes tracking. Delivery times are estimates provided by the carrier, not guarantees, and can be affected by weather, holidays, and carrier delays.
Tracking
A USPS tracking number is emailed to the address on your order once it ships. Please allow some time after shipment for tracking information to update.
Address accuracy
Please check your shipping address before you order. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If a package is returned to us because of an address problem, you may be responsible for the cost of shipping it again.
Damaged, missing, or incorrect items
Inspect your package when it arrives. If an item is damaged, missing, or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the package and the product. We will replace the item at no cost to you.
Lost packages
If your tracking shows no movement for 7 business days, contact us with your order number. We will work with the carrier to locate the package.
Returns and refunds
All sales are final. We do not accept returns or exchanges. The only exception is an item that arrives damaged, missing, or incorrect, which we replace as described above.
Storage and handling after delivery
Once a package is delivered, storage and handling are the buyer's responsibility. Please move your order to appropriate storage promptly and follow your laboratory's own protocols.
Intended use
All products are sold strictly for in-vitro laboratory research and institutional testing. They are not for human consumption, therapeutic use, veterinary use, or diagnostic use. See the legal notice on our homepage and our Terms and Conditions.
Contact us
Questions about an order? Message us on WhatsApp or email support@jandaelitesciences.com. Please include your order number.